Frequently Asked Questions
Everything you need to know about our premium home appliance rental services.
How does the rental subscription process work?
Simply select your desired appliance, choose a flexible monthly plan, and complete your credit assessment online. Once approved, our team will contact you to schedule a professional installation within 3-5 working days.
Are maintenance and filter replacements included in the monthly fee?
Yes, all Cuckoo Rental plans include our 'Natural Care Service.' This covers periodic sanitation, filter changes for water purifiers, and general maintenance at no extra cost to ensures peak product performance.
What happens if my appliance requires repair?
We offer full warranty coverage throughout your entire rental period. If your product malfunctions, simply contact our support team and a technician will be dispatched to repair or replace the unit for free.
Can I upgrade my appliance before the contract ends?
Yes, we offer upgrade options for existing customers. Depending on your current contract status, you can switch to a newer model by adjusting your monthly subscription rate and signing a new term agreement.
What are the payment methods accepted for monthly billing?
We accept major credit cards, debit cards, and automated direct debit from your bank account to ensure seamless monthly payments without manual intervention.
What happens at the end of my rental contract term?
Once you complete your full contract term, ownership of the appliance is typically transferred to you. Alternatively, you can choose to return the unit and start a new rental agreement with the latest model.